WindowsServerServiceStatus

WindowsServerServiceStatus #

Windows Service state is not OK

Alert Rule
alert: WindowsServerServiceStatus
annotations:
  description: |-
    Windows Service state is not OK
      VALUE = {{ $value }}
      LABELS = {{ $labels }}    
  runbook: https://srerun.github.io/prometheus-alerts/runbooks/windows-exporter/windowsserverservicestatus/
  summary: Windows Server service Status (instance {{ $labels.instance }})
expr: windows_service_status{status="ok"} != 1
for: 1m
labels:
  severity: critical

Here is a runbook for the Prometheus alert rule:

Meaning #

The WindowsServerServiceStatus alert is triggered when the status of a Windows Server service is not “ok”. This alert is critical and indicates that there is an issue with the service that needs to be addressed promptly.

Impact #

The impact of this alert can be significant, as it may indicate that a critical service is not functioning properly. This can lead to a range of issues, including:

  • Disruption to business-critical applications and services
  • Data loss or corruption
  • Security vulnerabilities
  • System instability or crashes

Diagnosis #

To diagnose the issue, follow these steps:

  1. Check the service status: Verify the status of the affected service using the Windows Service Manager or PowerShell.
  2. Review system logs: Check the system logs for errors or warnings related to the service.
  3. Verify service configuration: Check the service configuration to ensure that it is set up correctly.
  4. Check for dependencies: Verify that all dependencies required by the service are available and functioning properly.

Mitigation #

To mitigate the issue, follow these steps:

  1. Restart the service: Attempt to restart the affected service to see if it resolves the issue.
  2. Investigate and resolve underlying issues: Identify and resolve any underlying issues causing the service to fail, such as configuration problems, dependencies, or system resource issues.
  3. Contact support: If the issue persists, contact Windows support or a system administrator for further assistance.
  4. Monitor service status: Continuously monitor the service status to ensure that it remains stable and functional.

Remember to update the runbook with specific steps and procedures relevant to your organization’s Windows Server environment.

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